Customer FAQ

More About The New American For Customers

1. Will my future travel reservations on American Airlines or US Airways be affected?

• No, customers will not see any changes to their existing travel reservations.
• You can continue to book, track and manage flights on aa.com and usairways.com, and earn AAdvantage® miles and Dividend Miles by flying with American Airlines and US Airways and through our numerous mileage partners.

2. What are the advantages of the proposed US Airways-American merger for customers?

• Customers will have access to more choices and increased service across the combined airline’s larger worldwide network and through an enhanced oneworld® Alliance, creating more options for travel and benefits both domestically and internationally.
• The combined airline is expected to maintain all hubs and service to all destinations currently served by American Airlines and US Airways, with increased service to existing markets and service to new cities.
• The new American Airlines is also expected to provide the most service across the East Coast and Central regions of the U.S., including the East Coast shuttle, and to expand its presence and further strengthen its network on the West Coast.
• In addition, American’s landmark agreements with Airbus and Boeing, designed to transform the new American Airlines fleet over the next four years will solidify its fleet plan into the next decade.
• The merged airline is planning to take delivery of 607 new aircraft, including 517 narrowbody aircraft and 90 widebody international aircraft, many of which will be equipped with advanced in-seat inflight entertainment systems offering thousands of hours of programming, inflight Wi-Fi offering connectivity throughout the world, and “Main Cabin Extra” seating with four to six inches of additional legroom in the Main Cabin.
• Finally, and as currently provided on US Airways’ international Envoy service, American’s new transcontinental and international widebody aircraft will feature lie-flat premium seating in an effort to provide a consistent experience for customers flying on the combined carrier.

3. What changes can customers expect to see immediately?

• As we work toward completing the US Airways merger with American Airlines, which we expect to occur in the third quarter of 2013, it remains business as usual at both carriers.
• You can continue to book, track and manage flights on aa.com and usairways.com, and earn AAdvantage miles and Dividend Miles by flying with American Airlines and US Airways and through our numerous mileage partners.
• Until the US Airways-American merger is complete, each airline will maintain its current loyalty programs (US Airways – Dividend Miles and American Airlines – AAdvantage). Existing miles will continue to be honored, and there will be no impact to  either airline’s credit cards.

4. Will ticket prices increase because of the merger?

• The airline industry is, and will remain, extremely competitive.
• In fact, studies have shown that airline mergers over the past ten years have not driven up airfares, and there is no concrete evidence suggesting that overall rates would rise.
• This transaction will provide a highly competitive alternative to other global carriers. 
• Importantly, the merged airline’s worldwide network will offer superior breadth of schedule to high value travelers, which is critical to global competitiveness.

5. Will you still keep flying to my city? Are you planning to pull out of any cities? What about international service?

• As we mentioned, the merged airline is expected maintain the current hubs of both airlines.
• We expect our complementary flight networks to increase efficiency and provide more options for customers.
• Greater connectivity with oneworld® Alliance partners will give customers more options for travel and benefits both domestically and internationally.

6. Can I now fly American Airlines with my US Airways ticket and vice versa?

• No – American Airlines and US Airways will remain independent airlines until the merger closes.
• You can continue to book, track and manage flights on aa.com and usairways.com, and earn AAdvantage miles and Dividend Miles by flying with American Airlines and US Airways and through our numerous mileage partners.

7. How will the AAdvantage and Dividend Miles Programs and its members be affected by the transaction?

• Upon merger approval, additional information will be provided to customers of our frequent flyer program on any future program updates, including account consolidation or benefit alignment.
• By combining to create the new American Airlines, loyalty program members are expected to have even more opportunities to earn and redeem miles from an expanded global network of routes and partnerships, unmatched redemption options including flights, hotels, car rentals, vacation packages, one-way awards and club memberships, and much more.
• Until the merger is complete, each company will maintain its current loyalty programs (American Airlines – AAdvantage® and US Airways – Dividend Miles).
• For the most updated information on our proposed merger please visit www.aa.com/arriving or www.usairways.com/arriving.

8. Do I need to sign up for the American Airlines (AAdvantage) or US Airways (Dividend Miles) frequent flyer programs?

• No, we’ll keep you updated on our progress to merge both programs.
• Upon merger approval, additional information will be provided to customers of our frequent flyer program on any future program updates, including account consolidation or benefit alignment.
• For the most updated information on our proposed merger please visit www.aa.com/arriving or www.usairways.com/arriving.

9. Can I continue to earn and redeem mileage for travel awards with other oneworld or Star Alliance partners?

• Until the merger closes, you can continue to earn and redeem mileage for travel awards with our respective oneworld and Star Alliance partners.

10. If I have miles on both programs, can I combine them and use the total now?

• No – American Airlines and US Airways will remain independent airlines until the merger closes.
• Upon merger approval, additional information on any future program updates, including account consolidation or benefit alignment, will be provided to customers of our frequent flyer programs.

11. Where can I learn more?

• Upon merger approval, additional information will be provided to customers of our frequent flyer program on any future program updates, including account consolidation or benefit alignment.
• For the most updated information on our proposed merger please visit www.aa.com/arriving or www.usairways.com/arriving.