Privacy and Legal Notices
Privacy and Legal Notices
US Airways will not disclose customers' personal information to third parties except as compelled to do so by law or government authority, or as otherwise provided in this policy. US Airways will share passenger information with state and federal public health agencies (such as the Centers for Disease Control and Prevention) as reasonably necessary to respond to a potential or actual public health emergency. US Airways will take appropriate measures to safeguard customer personal information, including using commercially reasonable steps to establish a secure connection with customers' web browser to assure privacy.
Customers will be asked to provide any personal information necessary for US Airways to provide the specific services that customers request. This information may include name, shipping address, billing address, telephone numbers, travel details, credit card information and email address. Any additional demographic information collected from customers (other than the information needed to provide requested services) will be collected on an optional basis.
US Airways offers its customers the option to personalize and improve their online experience by creating a user profile in connection with a Dividend Miles account. Customers are not required to create a profile to purchase a ticket. A profile is required to access specific areas of the website, including Dividend Miles Account Access, Dividend Miles Award Reservations and My Online Reservations. If a customer chooses to create a profile, the following information is required: first and last name, address, phone number and email address. If a user forgets his or her password, then the user is required to answer five pre-established password recover questions. The answers to these questions are entered when the profile is created. Dividend Miles members may review and modify their user profiles at any time by logging into their Dividend Miles account from the home page, or by calling 800-428-4322/TTY 800-245-2966.
US Airways uses limited personal information (such as name, email address, address) to provide scheduled email newsletters, special offers from marketing partners, and other similar information. Dividend Miles members may elect to receive marketing materials via mail or electronic mail directly from US Airways marketing partners, and US Airways provides such members' names, addresses, and email addresses to its marketing partners. US Airways contractually obligates its marketing partners to safeguard the confidentiality of Dividend Miles members' personal information. Dividend Members may elect not to receive third-party marketing materials at any time by logging into their Dividend Miles account from the home page, or by calling 800-428-4322/TTY 800-245-2966. Unless compelled to do so by law or government authority, US Airways does not disclose the personal information of Dividend Miles members who have elected not to receive third-party marketing materials. Unless requested to do so by its customers, US Airways does not share customers' credit card information or telephone numbers with its marketing partners. US Airways does not receive, store, or share customers' social security numbers.
US Airways web servers use web beacon and other technologies to better understand what promotions are of interest to you. These technologies may be used on a number of pages on the website and allow us to tailor the content that we present to you online and in emails. Web beacons usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, then you may set your browser to turn off cookies. If you turn off cookies, then we will still detect an anonymous visit, but the notices that the beacons generate cannot be associated with your particular preferences.
Please note that cookies are required to purchase a reservation online and to access your Dividend Miles user profile. If you prefer to turn off cookies, then please contact US Airways Reservations at 800-428-4322/TTY 800-245-2966 to make your reservation.
This site may, from time to time, provide links to sites operated by third parties. These sites are governed by different privacy policies. Please review the privacy policies of these sites. US Airways cannot be held responsible for personal information you voluntarily disclosed to third parties. Please safeguard your personal information.
Protecting Your Privacy
This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties. This privacy notice is applicable to Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the AAdvantage® program and certain affiliated American Web sites.
Information We Collect And How We Collect It
In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. American collects customer information from many sources to understand and meet your needs. We collect personal information about you from:
- You, when you voluntarily provide us with information;
- Your browser, when you visit our Web sites and your browser interacts with us;
- Your transactions with any of the companies in the American family
- Other sources, in connection with providing your transportation needs and services.
The personal information we collect about you through these various sources may include, but is not limited to:
- Name, addresses and telephone numbers
- Date of birth and gender
- Email addresses, fax numbers and pager numbers
- AAdvantage account number and flight information
- Credit/debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs.
- Passport number, nationality and country of residence
- Transactional and online activity data pertaining to mileage activity with companies participating in the AAdvantage program
- Use of products and services such as self-service devices, flight status notification and online check-in
- Personal information provided via survey, focus group or other marketing research efforts
- Personal information provided to customer-service representatives to research and resolve issues or questions
- Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. American gets this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.
American does not knowingly collect personal identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your name and address or other contact details or any other personally identifiable information of any kind whatsoever.
If you are a Parent or Guardian of someone under the age of 13 who has provided us information without your knowledge and consent, you may request that we remove this information by calling our Customer Service line.
How Your Information Will Be Used
American uses personally identifiable information to complete transactions and fulfill requests for our services. American requires you to provide personal information when making a reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through an American Airlines reservations agent, travel agent, the AA.com® Web site or other travel-related Web site, or enrolling in the AAdvantage program. In addition to processing, confirming and fulfilling the travel or other services you request, American may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the AAdvantage program.
To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of American, our customers, our Web site, or its users.
American does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with American and/or unaffiliated third parties to fulfill the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf. Additionally, American may combine the information we receive from you with information collected from other sources. This information would be used to provide offers and/or services specifically tailored to your interests.
If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way.
For Non-EU Residents
American also uses customer information to identify, develop and market products and services that we believe you will value. From time to time, you may receive offers from affiliated American companies such as AMR Investments, American Eagle, AAdvantage participants, American Airlines Vacations, and AmericanConnection® or from carefully-selected third party companies with which we have a business relationship. In addition, we may provide information we collect about you to third-parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by American. These third-parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to American or destroyed. You may choose to restrict these marketing communications and sharing of your information with third parties as outlined in the section titled "How You Can Opt Out of Marketing Communications and Sharing of Your Information With American or Third Parties ".
For EU Residents Only
How You Can Opt Out of Marketing Communications and Sharing of Your Information With Third Parties
If you do not want American to use or share your personal information for the purpose of sending you marketing or promotional materials, please click on this link to opt-out. Your request will be handled promptly but you may still receive marketing communications that were already in process prior to receipt of your request. If you are an AAdvantage member, click here to login to the AAdvantage Web site and update your preferences. You may also contact AAdvantage Customer Service to submit your request. Please note that you will continue to receive AAdvantage program updates and email products for which you have subscribed.
If you are not a member of our AAdvantage program, you may join AAdvantage and register your preferences, or send an email with the word UNSUBSCRIBE in the subject to email@example.com from the address you wish to unsubscribe. In addition, all marketing email from American will have a valid opt-out link in the body of the message. Please be aware, unsubscribing by email will unsubscribe all users at this address, even if they are registered AAdvantage members with registered preferences.
If you are an AAdvantage member, you can manage your preferences for American's email products or update your personal information including your account preferences by clicking on "My Account" at the top of any page on www.aa.com. You must log in to your AAdvantage account using your password to access your information and to make any changes. If you've forgotten your password or need a new one, visit www.aa.com/password. In addition to this method, which applies to your www.aa.com preferences, other companies or programs in the American Family may require different steps to change your preferences for participation. Please review those other company or program web pages directly for any additional or different requirements to change your preferences.
Information Security is important at American. We maintain strict physical, electronic and procedural safeguards to protect personal information and we regularly review our security standards and procedures to protect against unauthorized access to personal information. See our Security statement for details.
Compliance with EU Data Privacy Directive
American complies with the EU Data Privacy Directive to the extent it applies to information American maintains. This gives you certain rights in relation to the information which we hold about you including a right to request a copy of the information. If you would like a copy of this information then please email AA.com Customer Service. Please note that security regulations require us to provide government agencies access to data you disclose to us.
When you provide us with your information you acknowledge that this information may be stored and processed on servers located any where in the World, including either inside or outside of the USA or the European Economic Area ("EEA").
Links to Other Sites
We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with American and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy statements for such other Web sites, as we have no control over information that is submitted to these companies.
The American Family
This privacy notice is applicable to American, American Eagle, Executive Airlines, AmericanConnection, Travel Reservations, Corporate Sales, Marketing Research, Customer Relations/Service, the AAdvantage program and certain affiliated American Web sites. Affiliated American Web sites may also have additional privacy disclosures and procedures in place, as described on those Web sites.
If you have other questions, comments or concerns about our privacy practices, please contact our Chief Privacy Officer, Daniel Henry, at AA.Privacy@aa.com. If you would like us to remove all the personal data we hold about you from our records please email AA.com Customer Service. Please note, however, that we require certain key information from you in order to provide you with services and if you ask us to remove all or part of such information you may no longer be able to access this Web site or parts of it.